Consulting

Get Expert Advice From Customer Service Consultancy

In this challenging business environment, choosing an expert to do the job ensures you have the edge needed to sustain your business. This holds good especially in the field of customer service, as nothing is more important to any business, than the customer itself.

Customer service consultants

This is where a customer service consultant can help, by not only assessing your needs but also ascertaining the most important aspects of customer service for your business. The objective of a customer service consultancy should be to improve customer experiences to help drive loyalty and customer retention. Any reputed consultancy will first want to find out more about your business and then go about developing an action plan.

Choose the right consultant

It is imperative that you choose the right customer service consultant and one of the factors that can help you decide is to see what their customers have to say about them. It is advisable to check the reputation of the consultancy by visiting their website to read client feedback or any special accomplishments or recognition in the form of awards. Try and understand the methodology they follow and be open to unconventional or new ideas. Most of the Reputation consultancy will offer you a free report or consultation or a trial period for you to buy into their concept. Make good use of this offer and remember you are the customer here so how they treat you, will give you a good indication of how much they will value your customers.

The objective of the customer service consultancy should not just be to improve the level of customer service but also to help staff identify ways to keep themselves motivated to continue providing the same levels of customer service. Consultancies should be able identify ways for you to help you engage your customers and provide great customer experience that ensures loyalty. The consultants should not just be focused on providing the learning but also on helping your staff implement these learning’s in their day to day tasks in a natural and professional manner.

Finally the consultants should be able to offer measurable results to ensure training effectiveness.

Australia Migration Consultant

In Feb 2010, The Australian Government made a number of changes in the regulations governing the Australian Migration program. The purpose for the change was that the erstwhile regulations attracted more cooks and hairdressers to the country rather than engineers and doctors.

The Australia Immigration Authority wanted to change this kthe CSL (Critical Skills List) and replaced it with a new SOL (Skilled Occupations List). The new SOL went in force from July 1, 2010 and would be used for screening every Australian PR application.

The new SOL, which makes migration to Australia more stringent, is dependant on the occupation classification system called as the ANZSCO (Australian and New Zealand Standard Classification of Occupations) which replaced the earlier ASCO (Australian Standard Classification of Occupations). The ANZSCO takes into account the current needs of the Australian Labour Market.

For Singaporeans wanting to move to Australia, some of the new regulations will affect their Australia migration application.

-> The eligible bonus points as per the old MODL will not be considered in Australian visa application.

-> Skill in the English language will get more importance in the Australia visa application process

-> Migrating to Australia will be more

challenging for some skill sets because there will be a cap on the number of immigrants in certain jobs. These include specifically visa to Australia made before September 2007.

-> Visa for Australia will be easier to get for candidates with job offers than for applicants having merely good credentials or those who are students.

If you need assistance with Australia migration visa, you may contact a migration agency who will assist you in migration procedures.. For those Singaporeans who are unfit to meet the criteria set forward in the new regulations, there are different ways to apply for Australia migration visa.

1. Employer Sponsored Visa: A temporary or permanent visa can be applied for under the Employer Nomination Scheme. The employer sponsored lines of work include more jobs than the SOL in the Australia Skill Migration Program.

2. Regional Immigration to Australia: Under the Regional Sponsored Migration Scheme, low population growth areas of Australia can sponsor foreign nationals for Australia PR application.

3. State or Territory Nomination: These nominations include more job categories than in the SOL. Those who are eligible for State or Territory nomination can send their Australia Immigration application under this scheme.

A good Australia immigration consultant can help to identify the exact scheme under which a Singapore national can apply for Australia PR visa.

Differing Site Conditions – An Introduction For Federal Construction Contractors

First, please be acutely aware of what this is, and is not. It is not authoritative legal advice. Only skilled construction attorneys are equipped to furnish such. However, construction, per se, and construction legal issues, are inexorably intertwined, increasingly more so as time passes. To prevail in an expensive owner-caused performance delay, for example, absolutely nothing replaces contractor early awareness of its legal entitlement. That turns on the facts at issue and how they apply to the specific theory of damages, which, in turn, permits entitlement to recover the damages.

Contracting is complicated and thus dispute-prone. You as a contractor have a better early-on grasp of the facts than any attorney or construction consultant possibly could at that stage of the problem. Therefore, some rudimentary understanding of the legal side of your entitlement to damages – resulting from the facts at the root of the problem – will empower you, the contractor, toward making early, timely, notification to your facility owner, and taking other important initial action.

Perhaps the most commonly occurring set of disruption and delay issues at construction sites comes under the heading of “differing site conditions”,(DSC). Things found by the contractor after contract signing that are different than represented by the contract documents are a “Type I Differing Site Condition”. Instead, the condition may fall under the heading of a “Type II Differing Site Condition”; conditions unusual in nature that differ in a materially physical way from those normally encountered in similar contracts.

All federal construction contracts contain some form of a so-called equitable adjustment clause. This clause is designed to do financial equity for contractors should they meet (for example) a DSC during contract performance. Realizing that contractors who, under the contract would otherwise be held responsible for all costs of completing the contract, even those of which no one has knowledge at bid time, would compel inclusion by bidders of large contingency figures in the bids driving up bid costs needlessly where no problems ultimately exist, the government began employing the clause in 1927.

Numerous non-federal contracts, and many, many subcontracts have no DSC clause, nor even an equitable adjustment clause. Be forewarned! By their absence you have there the invisible bully brother to the onerous risk shifting clause, i.e., the “no-damages-for-delay” clause! Your owner or prime contractor intends any and all responsibility for suspension, delay and disruption be shifted to the contractor or subcontractor.

In federal government contracting, a Type I DSC is defined as follows:

1. The contract indicated a particular site condition;2. The contractor reasonably interpreted and relied on the indications;3. The contractor encountered latent or subsurface conditions which differed materially from those indicated in the contract; and4. The claimed costs were attributable solely to the differing site conditions.

On the other hand, in the same setting, a Type II DSC occurs where

(1) the contractor did not know about the actual condition found during performance at the site;(2) the contractor could not reasonably have anticipated the actual condition at the site from inspection or general experience; and(3) the actual condition varied in a material way from the norm in similar contracting work.

The AIA, state governments and private contracting entities have similar contract clauses, as the Federal Acquisition Regulations (FARs) tend to set the standard.

Just because the problem issue meets the precise tests for a DSC does not mean the contractor will prevail in a claim for a DSC. Most of the time the owner will vigorously defend based on a number of reasons, largely consisting of failings of the contractor.

At least one scholarly paper sounds a cautionary note for contractors claiming DSCs. In a study done at the University of Florida in 2002 titled –

“Analysis of a Type I Differing Condition Claim: An Empirical Study to Determine Which Proof Element is Most Frequently Disputed and Which Party Interest Most Often Prevails”, found at –

,%20Vol.%207,%20No.%201,%20pp.% –

101 federal court cases were analyzed. Eight (8) separate issues which would nullify the contractors’ claims were studied. The courts found for the contractors in only 37 out of the 101 cases.

On whether the contractors were correct in claiming that the documents contained the proper indications of conditions to be encountered was the only winner of the right (8) issues; 19 out of 30 cases. Otherwise the courts found them guilty of imprudent contract interpretation in 29 out of 37 cases, they were wrong in 8 out of 13 cases on whether actual conditions differed materially from contract “indications”, wrong 5 out of 6 times by claiming the actual conditions were reasonably unforeseeable, and failed in 2 cases out of 2 to timely file the proper DSC notice with the owner. Perhaps the most glaring but easily remedial contractor failure was pre-bid site investigation. Of 7 cases, the courts found the contractors failed 6 times. All 64 contractor failures were case-decisive; they each gutted the contractor’s entire case.

All of which, I respectfully submit, makes a strong argument that if you have expensive loss issues not of your own making and you hope to collect damages, you have to know exactly what you are doing, sooner rather than later. Under those conditions, engaging the services of a construction claims expert would be well worth serious consideration.

Some Imperative Insights Into Offshore Company Formation Registration And Incorporation

Today’s society is no doubt very much business oriented and in such a milieu, immense attention is being given to Offshore Company Formation. Offshore Company is a company which is set up on foreign shores to benefit from its escalating business prospects and flexible tax structures. This term was unheard of in the recent past and has been popularized with the inception of the World Wide Web and other technologies which have indeed made the world a small place.

In the present epoch, one can easily communicate, share experience, expertise and information both easily and swiftly. Offshore company incorporation is essentially a mutually benefiting situation for both the host country and the people who formed the business. There are a lot of start-up service provider agencies which will go a long way in assisting those interested in offshore company formation from the very beginning to the last stride.

Bringing into play an apt and experienced service provider will make your entire procedure of offshore company incorporation a cake walk (trouble free and swift). The potential of attracting huge foreign investment is what allures founders of businesses to form a company on foreign shores. If you are wondering as to what profits a business makes by offshore company registration and formation, let us take a sneak peak into the advantages.

The Convenience of various operations is the foremost motivating factor as many entrepreneurs will swear by the laws in various nations which are less stringent than their home countries. The tax benefits are also very alluring and hard to ignore, when it comes down to offshore company incorporation. For instance if you decide to set up a UAE offshore Company, you will be taking a decision to conduct business in a nation, which is tax free. Yes, the government of UAE does not impose tax on your earnings.

Yet another driving factor for offshore company formation is the sizeable asset protection amenities. The effectiveness with which business founders can protect their assets is a great motivating factor. This also includes privacy (protection of identities). The straight forward and unproblematic reporting system in a majority of the offshore company destinations is also a major alluring factor. The best place to locate online start-up service providers is of course the World Wide Web. Doing a bit of intricate research on the internet will let you lay your hands on a lot of pertaining service providers, which will assist you in more ways than one.

Tips Of Business Establishment Procedure In Lithuania

Lithuanian economy has expanded at unprecedented rate in last decade. After joining European Union things have further improved and helped this Baltic Sea rim nation to consolidate its position among the most rapidly progressing nations of the world. The things are further amplified by the fact that the government has solid resolve to see the things through and provide country’s economy with every crucial input that can boost the economic scenario. To further agenda of continuous economic progression, an ambitious policy has been established which meticulously targets foreign nationals with intent to shift their resources and families to this EU member state. The policy encourages these micro and macro level entrepreneurs and investors to park their funds in designated enterprises and venues or contribute to local economy by establishing businesses. To make things easier authorized state agencies offer Tips For Business Establishment Procedure In Lithuania. Extensive information on various aspects of business and administrative procedures linked to opening up and formation of new enterprises are being laid at disposal of prospective migrants.

Company formation laws are guided by Laws On Companies of Republic of Lithuania. As per Lithuanian business regulations you can easily establish business under

Most popular choices among domestic and foreign private individuals are either establishing enterprise as private limited liability company or public limited liability company or by acquiring interests and stakes in an ongoing concern.

Still the most economical option for micro level investors and entrepreneurs is Establishing Business In Lithuania as a private limited organization. Formation of such an organization does not require too many formalities. The prelims can be instituted by a single promoter. Financial input stipulations need around EUR 2900.

Registration procedure of private limited liability concern takes about 3 weeks from date of completion of all formalities connected with company formation. Initialization of registration process begins with filing request for blocking name of planned organization. After the confirmation of blocking request has been received you can go ahead with the rest of formalities and prepare all documents pertaining to registration of your planned concern.

Next steps for Establishing Business In Lithuania require you to open bank account with minimum stipulated capital amount and get bank certificate substantiating receipt of specified amount into account.

After bank account formalities you must get all documents (memorandums and agreements) related to opening of company along with request for registration authenticated from notary. This process can take up to 2 days.

Submission and registration of all related documents with related authorities i.e. Companies Register and other essential agencies can be completed within 3 days.

Vat registration can take up to 10-15 days and after receiving confirmation of VAT registration you can go ahead with final Procedure Of Establishing Business In Lithuania i.e. communicating State labor authority about formation of company, opening commercial bank account and obtaining company seal.