Sales managers can use the S.M.A.R.T. goal setting process to help them be better managers. You should start by exploring what is working and what needs improvement. Then you should ask for feedback from your team.
But here’s the question: How do you know what’s working and what isn’t? You can look at numbers, you can look at reports or data. That will work for the bottom line. But remember this: leaders look at the horizon and managers look at the bottom line. You want to be a leader. You want to be a leader who looks at the bottom line, sure, but you want to be a leader who looks at his or her employees and feels what they feel.
So, we go back to the question we asked a moment ago: how do you know what’s working and what isn’t? How do you know what employees’ concerns are? How do you know what is holding your employees back?
These are questions that managers can’t answer and leaders can. Leaders know what is impacting their employees. Managers don’t. Leaders know how to help them employees succeed. Managers don’t. Leaders know what their employees are struggling with. Managers don’t. Leaders know how to help them employees succeed. Managers don’t.
Here’s what separates a leader from a manager: a leader asks his employees questions. He doesn’t just provide feedback he solicits feedback. He wants to improve and he wants his team to improve. He asks questions of his employees.
Some good questions to answer for your and ask your employees are:
Why is your work meaningful and worthwhile? (Note, worthwhile work starts with being important and continues to explore the reasons why the work is worth doing.)
– How can this work have more impact for you?
– What is great about your company and what you do? How can you share this vision with others?
– How is your team great?
– What is great about your specific job?
– What is working for you?
– What needs improvement?
– How do you make the world a better place?
– In what ways can you make this fun?
– How can you celebrate your successes?
All work can be turned into meaningful work with the right mindset. Even line workers in a factory can find satisfaction in doing a worthwhile job if they see the big picture and how their actions and attitudes make a difference.