Attracting new customers is much harder than keeping an existing one. Thus, every business should know how to make customers happy to improve customer satisfaction and generate more sales. In the cleaning industry, competition is tough. In order to stay on top, commercial cleaning Brisbane must know how to attract and at the same time keep an existing customer. Below are the key factors for an improved customer relationship in any business.
Present the best possible image of your to customers by having a clean and welcoming office atmosphere along with well-mannered employees greeting them as they enter the premises.
Fast Response Time/Never Be Late
Cleaning companies Brisbane should be able to respond to customers’ queries in a quick and timely manner. Each and every time customers has a problem about the cleaning service, cleaning companies Brisbane should act fast and solve the problem right away. Furthermore, arriving late during appointments is a no no. By all means the owner of the business should always anticipate what customers want and put himself in customer’s shoes.
Personal Attentiveness is a Plus
In a cleaning industry, a way to win customers’ trust and make them happy is by adding a little more of customer experience to the service. Personal attentiveness breaks walls and uneasiness among customers. The best way to do this is by giving attention and interest to their needs. Listen as they talk about what their preference in cleaning, what do they like and what are the things that they do not like.
Mistakes happen and sometimes a company cannot deliver the perfect cleaning to customers. Every business owner should know how to manage customer expectations. In any circumstances always maintain transparency and provide a quality service. When expectations are not met and mistakes happen, take time to explain to customers.
There is no better way to know what customers feel and think about a commercial cleaning business than capturing their feedback. Research the most common feedback tools and choose one tool that you like best. The feedback received will give the company a hint on the areas of the cleaning that needs focus and improvement. Doing this will help any cleaning companies Brisbane improve customer service.