People come and go at Edmonton Dodge dealerships everyday. If all goes well with the service and overall transaction, the customer goes out with a satisfied smile on his or her face.
Certainly though, as an overused saying goes, you cannot please everyone. An old quote, but it rings out truth and reality. While car dealers do their best to keep a positive relationship with everyone who walks inside the showroom, there are instances when something goes wrong somewhere. In this case, you get a complaint, negative feedback.
Now, unhappy customers voicing out a flurry of Sherwood Park Dodge complaints must be addressed immediately. Their problems must be rectified accordingly by the dealership.
No one knows how far the ire of disgruntled buyers can go. Sometimes, if a car dealership really failed to satisfy those kind of customers, they retaliate to the extent that could damage a dealership’s reputation.
How would you avoid this from happening? If the Edmonton Dodge dealer is sincere in keeping its promise of quality service, it will do its best to handle Sherwood Park Dodge complaints.
Here are the following simple protocols that quality car dealers follow to resolve customer problems:
Listen to the complainant
This is the first thing that every dealership should never forget. The gravest sin that a car selling chain commit is posing a deaf ear to customer complaints, no matter how small.
No business ever prospered by shunning its buyers’ gripes. This explains why Sherwood Park Dodge sees to it that Sherwood Park Dodge complaints are responded to as soon as the matter has been verified.
Know and solve the problem
Clients who air Sherwood Park Dodge complaints may have experienced different problems. After lending a listening ear to the complainant, try to figure out what the grumbling is all about.
Common problems include defects on the products, which can be properly addressed by offering a money-back scheme, product exchange, product repair or a return policy.
Thank and apologize to the customers
Consider each complaint as a constructive criticism and an opportunity for the business to grow and for the staff to learn something. Take time to thank the customers for every feedback sent to you.
Also, it is best to apologize to buyers who issue their dissatisfaction. Sorry is the magic word to hear that can appease most hot-headed complainants.
Remember to check on them after you have corrected the problem
When you have reached an agreement and the customer has already responded favorably to your solution, try to call them after a few days as a follow up. This is to ensure that they receive complete satisfaction.
Building a reputation of giving out quality service takes time. That is why it is of utmost importance that all Sherwood Park Dodge complaints must be addressed accordingly.
Every single customer that steps inside the dealership chain is important, so take time to listen to them, no matter who they are, especially if they have grievances and feedback.
Improvement of the car dealership can be gained when complaints are heeded and the management is committed to make their clients happy. This is what Sherwood Park Dodge complaints and feedback is all about.